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  1. Nida Jewelers
  2. Customer Service

FAQs

1. How can I order a custom piece of jewelry?
Ordering a custom ring, necklace, or cufflink from Nida Jewelry is simple. Just visit the product page, select your desired design, and fill in the personalization options. If you need assistance, our customer service team is always here to help.

2. How long does production and shipping take?
Custom jewelry pieces typically require 8–10 business days for production. Shipping time varies by destination and method, usually taking 3–7 business days. A tracking number will be sent via email or SMS once your order has shipped.

3. What materials do you use?
All of our pieces are made using high-quality materials:

Our metals are hypoallergenic and durable, designed for both elegance and everyday wear.

4. How long does gold plating last?
We use 24K real gold micron plating with 0.5 grams of genuine gold, giving a rich yellow tone. Gold plating is not permanent and may fade over time depending on usage. With daily wear, it typically lasts 1–2 years, while with occasional use and proper care, it lasts much longer.

5. Can I modify my order after placing it?
Yes, changes can be made before production begins. Please contact us as soon as possible after placing your order.

6. Do your rings come with a warranty?
Yes — all rings come with a lifetime warranty, which covers:

ℹ️ Note: The customer is responsible for round-trip shipping costs for repair and maintenance services.

7. Do you offer colored stone options?
Absolutely. We offer a wide variety of stone colors including blue, red, green, purple, pink, and more.

8. What stone options do you offer?

All stone types are available in multiple colors upon request.

9. Can I request my school logo on a piece?
Yes! We can engrave or set your preferred school or university logo on any eligible product. Simply upload or email us the logo you wish to use.

10. My school is not listed on your website. Can I still order?
If your university is not listed, it means we currently do not hold a license for that institution. However, you can still inquire by emailing us at [email protected].

11. Where are your products made?
All items are handcrafted by skilled artisans in our workshop in Turkey. We are also preparing to open a production facility in the USA.

12. What should I do if there’s an issue with my order?
Please contact us within 7 days of receiving your order. We offer repair, exchange, or store credit depending on the situation.

13. What payment methods do you accept?

All transactions are processed securely via IKAS infrastructure.

14. How can I track my order?
Once your order has shipped, you will receive tracking details via email and SMS.

15. Is my personal information secure?
Yes. Your data is always protected and shared only when legally required or necessary for order processing.

16. Can I cancel my order?
Orders can be cancelled only if production has not started. Personalized items in production cannot be cancelled or refunded, but store credit may be issued.

17. Do you offer gift packaging?
Yes, elegant gift packaging is available for all orders.

18. How is shipping handled?

19. Is shipping insured?
Yes, all shipments are fully insured at their full value.

20. Do I need to pay taxes or customs fees?

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